FAQ
Find answers to common questions about orders, shipping, returns, payments, and more — everything you need, all in one place.
Order & Payment
To place an order with WOWwatches: Browse collection, contact via WhatsApp, pay by bank transfer or PayPal, then get confirmation.
Bank Transfer or PayPal (Friends and Family). Payment details shared via WhatsApp after watch confirmation.
Prices shown are for the watch only. Boxes, papers, and shipping cost extra.
Yes, discounts for frequent customers. Limited due to low margins. Check offers via WhatsApp.
Shipping & Delivery
Shipped via Royal Mail Tracked & Signed (UK) and Royal Mail International (global). Tracking ID provided after dispatch.
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UK In-Stock: Next-day delivery
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Not-in-UK-Stock: 3–4 weeks
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International Orders: 3–4 weeks via Royal Mail International
A £100 deposit is taken for not-in-UK-stock items.
No, we are an online-only store. Watches are shipped to your address only.
Tracking number is provided once dispatched. In-stock ships within a day; others may take longer.
Product Usage & Warranty
No guarantee. Factory ratings are a guide only. Get professional waterproof certification before water exposure. No refund/store credit for water damage.
Yes, a 3-month warranty on movement. Warranty excludes misuse and water damage.
Check functionality before removing stickers, inspect for loose screws, avoid water unless professionally certified.
No. Opening or removing stickers makes the watch “used,” reducing resale value.
Support & Returns
Message us on WhatsApp for fast support and complaint resolution.
We coordinate with the factory to resolve issues, which may take up to 2 weeks.
No returns once stickers are removed, as the watch is then considered used.
No. Opened or sticker-removed watches are non-returnable.